Devin Jacobs
Chick-fil-A is famous for stellar service, but did you know customers play a key role in making it all run smoothly? Small actions, like cleaning up or ordering thoughtfully, can make a big difference. Here are some tips to help you become a customer every Chick-fil-A employee loves to serve.
Speak Clearly When Ordering
Clarity makes everything easier, especially in a busy drive-thru. Clear communication ensures your meal is prepared correctly, whether ordering nuggets or a spicy deluxe. Chick-fil-A thrives on efficiency, and your effort keeps the line moving. This is a win-win for everyone waiting behind you!
Always Say Please and Thank You
Politeness transforms an ordinary transaction into a memorable moment. Employees are known for their “my pleasure” responses, but gratitude from customers matters, too. A simple “thank you” boosts morale and brightens someone’s day. It costs nothing and leaves a lasting impression.
Download the Mobile App
The app isn’t just convenient; it’s a time-saver for everyone. Placing orders ahead means skipping long lines and earning rewards. Over 20 million users already enjoy faster service and points toward free meals. Why not make your experience smoother and even more rewarding?
Be Prepared to Order When It’s Your Turn
Decisions can be tough, but lingering at the counter slows the line. Chick-fil-A’s menu isn’t a novel—study it before reaching the cashier. With options like grilled chicken sandwiches or market salads, preparation ensures a quicker process and happier employees ready to serve.
Handle Large Orders with Care
Bulk requests are no problem when planned in advance. Calling ahead for catering or online group orders prevents unnecessary delays. For example, schools and offices often use these options to feed groups efficiently. Keep the process seamless, and everyone wins with a smooth transaction.
Follow Drive-Thru Instructions
Drive-thrus rely on flow, and skipping cones or stopping short causes unnecessary backups. Chick-fil-A’s multi-lane system ranks among the fastest in the industry. The cooperation ensures every car exits with hot meals and no frustration. Respect the process, and enjoy your waffle fries on time.
Smile and Make Eye Contact
Remember, a positive attitude spreads faster than any viral social media post. A warm smile works wonders during interactions. Eye contact fosters connection, making employees feel seen and valued. While Chick-fil-A staff excel in service, customer kindness creates mutual respect.
Clean Up After Yourself
Tables left messy add pressure on employees juggling other tasks. Clearing your tray and disposing of trash creates a welcoming space for the next guest. Fast-food etiquette is not a hard task—your effort shows respect and contributes to the restaurant’s famously tidy atmosphere.
Have Your Payment Ready
Having cash, a card, or a mobile app ready before reaching the register helps keep the line moving smoothly. Exact change can speed up cash transactions, but it’s not essential, thanks to modern POS (point-of-sale) systems. Notably, preparing your payment method early shows consideration for the team members and other customers.
Provide Honest Feedback Kindly
Your thoughtful input helps maintain the high standards everyone appreciates. Constructive criticism is invaluable when delivered tactfully. Chick-fil-A welcomes suggestions to improve food quality or service. Instead of harsh complaints, a polite message online or in person fosters positive changes.