Lisa O
Grocery store workers encounter countless customers daily, each with their own demands and moods. It’s easy to forget that these workers are doing their best in a fast-paced environment. However, some comments can make their job even more difficult. Imagine facing frustrated customers all day. Here are 15 things you should never say to a grocery store worker.
“You guys are always out of everything.”
It’s very frustrating to walk into a store and see empty shelves, but keep in mind that employees don’t control supply chain issues. They definitely don’t handle sudden spikes in demand. Saying things like this can come across as blaming the workers, who are probably doing their best to restock as quickly as they can.
“I can’t believe how long this line is!”
A long line is a challenge for both customers and employees, but complaining about it doesn’t speed things up. Instead, try to empathize with the worker behind the register—they may be doing their best to manage the rush. A simple “I know it’s busy, thank you for your help” can make all the difference and lighten the mood for everyone.
“I don’t know how you do this every day.”
You don’t know because you don’t try to understand. While you may think you’re complimenting someone, this statement can seem rude to workers. Instead of saying how “tough” their job is, try offering a compliment like, “I admire how you handle everything so well.” This shows you appreciate their efforts without making them feel like their job is a burden (every job is tough, remember that).
“Can you price match this with a store that’s 20 miles away?”
Grocery store employees usually can’t price match with other locations, especially if they’re not part of the same chain. Asking them to do so puts unnecessary pressure on them since they have no control over pricing policies. It’s way better to check the store’s price-matching policy online or give them a call before making that request.
“How long is this going to take?”
Workers are usually juggling a ton of tasks—scanning items, bagging groceries, and helping other customers find items that seem to be missing. Rushing them won’t speed things up. Instead of watching the clock, take a breath or even chat with them for a minute. You might find that they appreciate a little breather just as much as you appreciate their help.
“Can you just put that in the bag for me?”
It’s tempting to ask for extra help when you’re in a rush, but respecting the worker’s workflow and responsibilities is important. While we agree workers are there to assist you, they have certain jobs to do. Instead of just asking them to do it, try something like, “Would you mind helping me with this? I’d appreciate it!”
“You missed something in my order.”
It’s easy to assume that if something is wrong, the employee is the one who did it. Instead of accusing the worker, check your receipt or the items in your bag first. If you still think there’s an issue, approach the employee calmly. Remember, it’s much easier for them to correct errors when you’re polite and patient. And when you’re tough and rude to them, it’s a different story…
“I know you’re busy, but can you help me with this?”
Again, grocery store workers usually multitask, so even if they seem free at the moment, they might have other behind-the-scenes responsibilities. Instead of pointing out how busy they are, ask for help without mentioning it. This shows you respect their time and all the things they’re juggling and makes the interaction smoother for both of you.
“I could do your job way faster.”
Congrats! But do you want to become a grocery store worker now? Joking about doing the job faster can make it seem like their work isn’t important or doesn’t take skill. Try recognizing the challenges they face. If you’re in a hurry, politely ask if there’s a quicker checkout lane or another option to speed things up.
“I don’t have time to wait. Can you hurry up?”
Patience is important. Grocery store workers are often under much pressure, especially during busy hours. Telling them to hurry up adds to that stress. Instead of rushing them, try organizing your cart or taking a deep breath to stay calm. Your chill attitude will be appreciated and will help make the experience better for everyone.
“Why don’t you carry [insert specialty item]?”
Stores stock what they can based on what customers want and what’s available. If you’re after something specific, it’s helpful to ask if it’s in stock or suggest it to management for future orders. But don’t blame the employee—it’s probably just out of stock or hasn’t been ordered yet. They’re not the ones in charge of inventory!
“Can you come outside and help me with my groceries?”
Employees are there to help inside the store, not in parking lots or with curbside deliveries (unless that’s part of their job). Asking for help outside can be inconvenient and a bit inappropriate. If you need help getting your groceries to the car, check if the store offers curbside service, or you might need to use a third-party delivery service.
“You should smile more.”
Why? Are you taking a photo? Telling someone to smile can feel like an indirect criticism. People express themselves differently, and it’s very important to respect their moods and boundaries. Rather than telling someone to smile, engage them in a friendly conversation, or say “thank you” for your service and “have a nice day.”
“Can you get me a manager?”
Asking for a manager right away can seem confrontational, especially if the worker is already doing their best to help you. If something’s not quite right, first approach the employee politely and see if they can sort it out. If they can’t, then ask for the manager. It’s always better to address concerns calmly instead of demanding immediate action—it creates a more positive experience for everyone.
“Meet me outside, I’ll show you who I am.”
This kind of statement can be intimidating (or should we say threatening), even if you’re just joking. Remember, grocery store workers are there to do their job, not to get into confrontations with you. They’re not looking for a fight. Resolve any issues politely while you’re still inside the store. Don’t take matters outside, or the cops will get involved.